At Mrallsorts, we strive to ensure your satisfaction with every purchase. Below is our detailed return and refund policy to assist you in case of any concerns.
14-Day Return Policy
You have 14 days from the date of receiving your order to request a return under the following conditions:
- Damaged or Contaminated Packaging – If the product arrives with a damaged or contaminated package.
- Defective or Faulty Product – If the product is defective or does not meet quality expectations.
- Wrong Item Received – If you received an incorrect item.
- Change of Mind – If you wish to return an unused and unopened product.
To qualify for a return, the product must meet these conditions:
- Be in its original condition as received (unused, unworn, with tags, and in original packaging).
- Include the receipt or proof of purchase.
Return Process
Step 1: Initiate a Return
Contact us at support@mrallsorts.shop and provide the following details:
- Full Name
- Email Address
- Order Number
- A brief reason for the return request
Once your return request is accepted, we will email you a return shipping label within 1-3 business days, along with instructions on how to return the product.
Note: Items sent back without prior approval will not be accepted.
Step 2: Repack and Ship
Carefully repack the product, ensuring it is secure. Attach the provided order number to the package and ship the product to the return address provided by our support team.
Important: Only items returned to the specified address with the order number attached will be accepted. Unused, undamaged products must be returned in their original packaging.
Step 3: Provide Tracking Details
Email us the tracking number of the return shipment along with your order number. Please use a trackable shipping method to ensure the package is delivered safely.
Note: Return shipping fees are the customer's responsibility unless the item is defective. Returns without tracking numbers may be refused.
Step 4: Refund Processing
Allow 2-5 business days for the returned items to be inspected. Refunds will be processed within 5-10 business days after inspection and will be credited to your original payment method.
Note: Used items are not eligible for refunds.
Order Cancellation and Modification
Customers may request order cancellations or modifications within 24 hours of placing the order. Please email us at support@mrallsorts.shop promptly to make adjustments. After the 24-hour window, orders may already be processed and shipped.
Restocking and Shipping Fees
- We do not charge a restocking fee.
- Return shipping fees will not be reimbursed unless the item is defective.
Damaged or Incorrect Items
Inspect your order upon delivery and contact us immediately if the product is damaged, defective, or incorrect. For such issues, we will cover the return shipping fees and provide a resolution.
Exchanges
For exchanges due to customer preference (e.g., change of mind), the fastest way to get the desired item is to return the original item and place a new order. Return shipping costs will be deducted from the refund.
Contact Information
For any return-related questions, feel free to reach out to us:
We are here to assist you with a seamless return experience.
